Support

Here are quick solutions and guides for the most common questions. If you continue to have problems contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Before You Buy

Non-technical questions related to placing orders and getting your license key

Troubleshooting

Having trouble making something work? Check out these suggestions.

Guides and Documentation

Here are detailed guides to show you how to set up and use AirFader in various configurations.

• Getting Started
  • Configure AirFader for Yamaha LS9 or M7CL

    Setting up AirFader to talk to your console is not difficult, but paying special attention to network setup will make things much easier later.

  • Configure AirFader for Yamaha 01V96

    AirFader connects to Yamaha 01V96-series consoles using the USB port. All you need to do is install the drivers.

  • Create a Personal Monitoring System

    A Personal Monitoring System gives each musician the ability to make changes to their own mix.

  • Set up AirFader Server for Android or iPad

    AirFader's Server Mode allows you to use mobile devices (Android or iPad) to create a Personal Monitor System.

  • Using AirFader Mobile for Android

    AirFader Mobile for Android functions as a "remote control" for the Windows version of AirFader.

  • Using AirFader Mobile for iPad

    AirFader Mobile for iPad works as a remote control for the Windows version of AirFader.

• Troubleshooting
  • AirFader Mobile (android/iPad) won't connect to server

    Here is a quick checklist to follow if you are having problems making Mobile and Server talk to each other.

  • AirFader shows error messages and/or no faders

    "When AirFader starts, I only see white boxes with a red diagonal crisscross" I get error "System.IO.FileNotFoundException..." when starting AirFader These errors simply means you need to install Microsoft .NET Framework version 2, 3 or 3.5. (Newer versions of windows do not require this.) Microsoft .NET Framework 3.5 is available for free here:...

  • I keep getting "Connection Bad" or AirFader disconnects completely

    Connection problems are almost entirely caused by firewall issues or WiFi issues. Here are some tips to fix both.